All sales are final.  If an item is missing, damaged, defective, or incorrect, you must contact us by phone at (917) 691-3086 or email info@modfountain.com within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken.


How do I report a damaged or defective product?

Call customer service at (917) 691-3086 immediately upon discovering any damaged or defective item.  You must save all shipping and merchandise packaging..


Can you replace my order?

MODfountain water features and sculpture are custom made to order and signed by the artist. Yes, depending on the availability of items. Call customer service at (917) 691-3086. 


Are there any promotional exclusions?

All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.

Promotional or Trade discounts that apply to the order total will be reflected at checkout.  Order total include taxes, shipping and handling charges, processing fees.  Due to market changes or circumstances beyond our control, all prices are subject to change without notice.